Public Offer Agreement

1. General provisions

1.1. The Public Offer Agreement (hereinafter, the Agreement) is addressed to clients and is an official public offer of Qatar-Russia Experience, Limited Liability Company (OGRN 1207700363727, INN/KPP 9719008245/771901001), located at Office 611.1, Part of Room #38a, Suite I, 6th Floor, 3 Shcherbakovskaya St., Moscow, 105318 (hereinafter, the “Service Provider”) to conclude an agreement as specified below.

1.2. The Agreement and its annexes, which are an integral part thereof, are available on the Internet at https://qrexperience.ru/ (hereinafter, the Website) and are obligatory provided for familiarization when booking services.

1.3. Following Article 435 of the Civil Code of the Russian Federation, this document is an offer. Following Clause 2, Article 437 of the Civil Code of the Russian Federation, a proposal containing all essential terms of an agreement, tantamount to the will of the offeror to conclude an agreement with any person responding to the proposal on the terms of the proposal shall be recognized as an offer.

1.4. The Agreement is concluded by accepting the offer from the respondent (hereinafter, the Client) who responded to the offer once the Client pays chosen services in full and/or in part. A written form of the Agreement is deemed to be complied with by virtue of Art. 434 of the Civil Code of the Russian Federation. The offer can be withdrawn by the Service Provider at any time prior to its adoption.

1.5. This Agreement is an accession agreement. The conditions set out below and the offer shall be confirmed as accepted by ordering services and their subsequent payment (as per clause 3, Article 438 of the Civil Code of the Russian Federation).

1.6. This Agreement is valid in all countries of the world.

 

2. Subject of Agreement (scope of Agreement)

2.1. The Service Provider undertakes, at the Client’s request, to perform any legal and practical actions for a fee on behalf of and at the expense of the Client to book a hotel or alternative accommodation as well as other services (hereinafter - “booking” and/or “services”).

2.2. The Client's request is noted in the Client's order, which is an integral part of this Agreement. The Order can also be sent to the Service Provider's e-mail specified in the Details of this Agreement.

2.3. The services in clause 2.1. hereof shall be provided to the Client upon order and considered delivered once the Service Provider sends the booking confirmation to the Client and the Service Provider is fully paid for the services rendered.

2.4. The services in the List (Annex 1 hereto) Other services shall be provided by the Service Provider upon the relevant order and/or addenda and considered delivered once the Client is provided with a full set of documents for a specific booking, vouchers, excursion tickets, a set of documents from an embassy/consulate/visa center, insurance policy, etc. (as applicable).

2.5. To fulfill obligations under the present Agreement and the relevant order, the Service Provider is entitled to involve third parties (Operators). Booking and cancellation shall be made in accordance with the rules for the provision of services by Operators, which shall be notified to the Client in the order and/or addenda to the Agreement or in any other manner agreed by the Parties.

2.6. This Agreement is not a contract on the sale of the tourist product. The relationship of the Parties is not governed by the Federal Law of 24.11.1996 N 132-FZ “On the Basics of Tourist Activities in the Russian Federation”.

 

3. Booking request process

3.1. The Client contacts the Service Provider by e-mail at travel@qatarrussia.ru to book services. Since then, the Client shall be informed of all his/her rights and obligations for the purchased services, including foregoing of services on his/her own initiative, under this Agreement.

3.2. The Service Provider sends an e-mail to the Client on the availability of services and a list of information needed for the Client to file a service request.

3.3. The order for booking a hotel or alternative accommodation shall contain information about a full list of ordered services, a place of service delivery, name, surname, patronymic (if applied) of persons represented by the Client (guests), as well as arrival date and time, duration of stay for booking, and other information required for service delivery.

3.4. General booking conditions, rates, checkout time, cost of early check-in and late check-out, check-in hours, fines are shown in the order and/or addenda thereto.

3.5. Cancellation terms, dates information due, cancellation/change of a confirmed reservation, fines, restrictive measures are specified in the order and/ or addenda thereto.

3.6. If necessary, information on a destination country, entry rules, visa requirements, climate, currency, and other country’s nuances is presented in the order and/or addenda thereto.

3.7. Payment/partial payment by the Client confirms that he/she has received the relevant information about services, read the text of a booking request, and agrees with the total service cost indicated in the order.

3.8. For an appropriate follow-up to this Agreement, the Parties hereby acknowledge and accept scanned documents (scanned copies) containing the necessary details (details allowing to identify the Agreement (order), a Party to this Agreement (order), a service booked under the relevant order, and signatures of the Parties if necessary) and/or electronic correspondence as documents duly executed and entailing clarification, changes, addition, or termination of this Agreement.

3.9. The Client's consent to the changes proposed by the Service Provider obtained by means of electronic communication is equated to setting a new booking request by the Parties or making changes in the previous request. Any action taken by the Client to execute the Agreement means the Client agrees with the changed terms of the Agreement and with changes proposed by the Service Provider. The Service Provider is entitled to demand to amend the Agreement on paper, signed by both Parties.

 

4. Rights and Obligations of the Parties

4.1. The Service Provider shall:

4.1.1. Provide the Client with services upon its order following the Service Provider’s offer and communicate to the Client reliable and comprehensive information about features, conditions, and cost of services. By signing this Agreement, the Client confirms that it is familiar with the specified information and there are no claims to the Service Provider.

4.1.2. In case of failure to book on the conditions stated by the Client, inform the Client about this and offer an alternative booking.

4.1.3. Inform the Client about a booking and confirmation of ordered services from a service Operator.

4.1.4. Hand over to the Client a set of documents for the relevant booking after its confirmation and full payment for booked services by sending to the Client’s e-mail or in another way agreed by the Parties in the order.

 

4.2. The Service Provider is entitled to:

4.2.1. Refuse to provide the Client with services in the future should the Client violate or breach the terms of this Agreement. The Agreement is deemed terminated from the date of notification to the Client’s e-mail specified in the relevant order.

4.2.2. If no confirmation is forthcoming from the Operator given the Customer has paid for a booking within the time specified in the Order to the Contract, provide and agree with the Customer other possible options for service provision upon the Customer's request.

4.2.3. If the Client does not pay for services within the time fixed in the Invoice according to the order, cancel the order without applying any penalties and liability to the Service Provider.

4.2.4. For the purposes of this Agreement, involve third parties of its choice for service provision without consulting the Client.

4.2.5. Provide the Client with any information provided for by this Agreement both by telephone and e-mail (Internet) and/or by other means of communication available for such purposes, as agreed by the Parties.

4.2.6. Between the receipt of the order and its confirmation, in case of non-receiving confirmation from the Operator, the Service Provider reserves the right to unilaterally change service prices and conditions for rendering services until their actual payment by the Client. The Service Provider undertakes to inform the Client about all changes in prices and conditions for rendering services by available means of communication as agreed by the Parties.

4.2.7. If services ordered by the Client are not confirmed after the Service Provider receives payment for them, the funds transferred to the Service Provider shall be returned to the Client in full, unless the Parties come to an agreement on changing service conditions.

 

4.3. The Client shall:

4.3.1. Before filling out the order, be fully apprised of all the information about types of services, conditions for their provision, prices, change/cancellation of a booking stipulated by the Service Provider. By signing this Agreement, the Client confirms that it is familiar with the conditions for service provision in full.

4.3.2. Provide the Service Provider with all necessary reliable information about persons needing a booking service within the time specified in the order (including, but not limited to full name, passport data, accurate information about the mailing address, phone number, e-mail), true information and reliable documents for service provision. Should the Client fail to provide or provide an incomplete set of information/documents, the Service Provider shall be entitled to refuse to provide services under the Agreement without applying any penalties and liability to the Service Provider.

4.3.3. Pay for services provided by the Service Provider in a manner and terms set out in the order hereto.

4.3.4. Pay on his own for additional services of the Operator out of the scope of services reserved by the Service Provider including invoices for minibar at a hotel, telephone calls, and other additional hotel services.

4.3.5. The Client ensures that it has obtained consent from all persons on behalf and/or in whose interests the Client acts for processing personal data, particularly the transfer of personal data to the Service Provider and third parties, including the cross-border transfer of data pursuant to this Agreement. The Client assumes all the negative consequences of its failure to fulfill this obligation. At the Service Provider’s request, the Client shall provide the latter with the documents confirming the guarantees specified in this clause.

4.3.6. Comply with the border and customs regulations of the Russian Federation and the country visited, as well as the regulations established at the place of service.

 

4.4. The Client is entitled to:

4.4.1. Access duly paid services provided by the Service Provider according to the Agreement and order, annexes, and/or addenda thereto.

4.4.2. Receive information on the terms of service from the Service Provider.

4.4.3. Submit a claim about the quality of the services to the Service Provider in writing within thirty (30) days from the date of signing of the Service Delivery Report by the Parties. The claim shall be considered by the Service Provider within ten (10) days from the date of its receipt by the Service Provider.

4.4.4. Forgo the Agreement following the terms of the relevant booking request, after informing the Client via e-mail. The Service Provider shall return to the Client advance payment within 15 (fifteen) business days of the notification, but not before the receipt of funds from the Operator.

 

5. Cancellation and amendment of the booking

5.1. If the Client wishes to change the terms and conditions of a service already booked, the previous booking shall be deemed cancelled and the Client shall submit a new request to the Service Provider`s e-mail: travel@qatarrussia.ru. In this case, if the Provider is able to confirm a new request, the cost of the change of the order is 5,000 (five thousand) roubles 00 kopecks per person.

5.2. Change of dates of services by the Operators is only possible by prior written agreement with the Provider, without which the Client will not be provided with accommodation in case the Client arrives at the hotel earlier or later than the agreed date on his own.

5.3. Cancellation and/or amendment of reservation conditions by the Client shall result in the obligation of the Client to compensate the Service Provider for the actual costs incurred as well as penalties established by the relevant Booking Regulations provided by the Service Provider to the Client when signing this Agreement and the relevant order.

5.4. Actual expenses incurred by the Service Provider are any expenses incurred by the Service Provider for the purpose of the execution of the Agreement, including fines and penalties paid by the Service Provider to third party Operators as stipulated in the Booking Regulations. The actual costs incurred may amount to 100% of the sum paid by the Client for the services rendered, in case of non-refundable rates and high season periods (New Year's holidays, May holidays, summer period). The Client is informed and agrees that all penalties stipulated in the Booking Regulations shall be at the Client's expense.

5.5. The Service Provider shall not reimburse the Client for any penalties incurred in connection with the cancellation of booked services and/or changes of booking conditions at the place of service provision.

 

6. Service cost and payment procedure

6.1. The cost of the Service Provider's services includes the Service Provider`s remuneration for the booking services rendered (services fee), the cost of the Operators' services and reimbursement of all service-related expenses incurred under the Agreement.

6.2. The cost of booking and other services shall be determined by the Service Provider on the basis of the existing tariffs, fees and charges of the Operators as well as taxes stipulated by the legislation of the Russian Federation and/or the legislation of the state where the services are provided, unless otherwise specified in the order.

6.3. The payment between the Parties is effected against invoices of the confirmed booking in terms of the applicable VAT under Russian legislation (20%). Prices for other services agreed by the parties in the relevant application form shall be provided on a case-by-case basis and shall be fixed in the relevant application form.

6.4. The Client shall pay for Service Provider's services upon invoices issued by the Service Provider in Russian rubles. Services purchased by the Service Provider in foreign currency are billed in rubles at the exchange rate of the Central Bank of the Russian Federation on the date the Client pays the invoice.

6.5. Invoices are issued against the order and confirm the acceptance of the order for the services by the Service Provider.

6.6. Service cost and payment procedure are fixed by the Parties in the orders to this Agreement.

6.7. Settlements between the Service Provider and the Client shall be made on 100% prepayment basis by transferring funds to the Service Provider`s current bank account or by:

  • cash settlement through the Service Provider's cash desk;
  • non-cash payment of the invoice through the bank to the Service Provider’s bank details;
  • by credit card through a POS terminal (acquiring);
  • online payment by credit card on the Service Provider’s website or via the link sent by the Service Provider to the Client's e-mail address specified in the order after confirming a booking and other services according to the order.

The specific payment method is fixed by the Parties in the order and/or annexes to the Agreement.

6.8. The Client undertakes to pay the invoice within the due date in accordance with the procedure specified in the order and/or addenda.

6.9. In case of non-cash payment, the Client's payment obligation is deemed fulfilled when the Client’s credit organization confirms the payment. In case of cash payment when the Client pays cash to the Service Provider's cash desk.

6.10. In the event of a delay in payment, the Service Provider reserves the right to suspend Client's orders until the amounts due show up in the Service Provider's account.

6.11. The Service Provider shall not compensate the financial costs of the services paid by the Client if the Client has not used all or part of the ordered services during the service period according to the order, at his own discretion or due to his interests. The Service Provider does not reimburse expenses beyond those specified in this Agreement, the orders and/or addenda.

6.12. The Client may fulfill the payment obligation under the Agreement personally or by an entrusted third party (including in a manner set out in Article 313 of the Civil Code of the Russian Federation). Payment under the Agreement by a third party confirms the tasking of a third party by the Client with the respective payment obligation and the consent of the Client and the third party with such payment. The Client and a third party are not entitled to refer to the absence of the third party's intention and (or) authority to make payment under the Agreement. By making a payment on the Website, the third party agrees with the conditions specified in section 7 hereof.

 

7. Payment rules and payments security, confidential information

7.1. Payment by credit card through a POS terminal (acquiring) is carried out through VTB Bank (PJSC), online payment by a bank card on the Service Provider's Website or via a link sent by the Service Provider is carried out through ALFA-BANK JSC.

We accept VISA, MasterCard, MIR cards.

7.2. The payment service via the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard, MIR Payment System on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption, and data transfer through closed communication channels are used. Bank card data are entered on the secure payment page of ALFA-BANK JSC. On the page for entering bank card data, you will need to enter bank card details: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All necessary data is printed on the card itself. A three-digit security code is the three digits on the back of the card.
Then you will be redirected to the page of your bank to enter the security code that will come to you in SMS. If you have not received a security code, you should contact the bank that issued the card to you.

7.3. The cases of payment refusal:

  • a bank card is not intended for making payments via the Internet, which you can find out by contacting your Bank;
  • there are not enough funds to pay on a bank card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;
  • bank card information was entered incorrectly;
  • the bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of a card by contacting the bank that issued the bank card;

7.4. For bank card payment and other issues related to the operation of the website, you can contact us at +7 (968) 476 20 26.

7.5. The personal information you provide (name, address, phone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.

7.6. When paying an order with cards on the Website, the Client grants his/her approval to the Service Provider to process and transfer information about the services to third parties supporting in making payments for services and their provision, and government agencies.

7.7. When paying service with cards on the Website, the Client confirms his/her consent to receive an electronic check to the specified e-mail. Pursuant to Federal Law dated May 22, 2003, No. 54-FZ "On the use of cash registers when making cash settlements and (or) settlements using payment cards" with all subsequent amendments and additions (hereinafter, Federal Law No. 54-FZ), the Service Provider sends the Client an electronic check to the e-mail specified in the order.

7.8. The Service Provider shall not be liable for mistakes made by the Client when paying, actions of banks and other organizations, including for the currency conversion rate and the commission of banks and other organizations when the Client pays for services from a bank card tied to a currency account. The date of payment is the date of receipt of the payment to the Service Provider’s current account.

 

8. Return Policy

8.1. To return money to a bank card, the Client needs to send a “Money Refund Application”, provided by the Service Provider on the Client order, along with a copy of passport to travel@qatarrussia.ru

8.2. The refund will be made to the same bank card by which the payment was made within 21 (twenty-one) business days from the date of receipt of the “Application for the return of funds” by the Service Provider.

8.3. To return funds for operations with errors, it is necessary to apply with a written application and attach a copy of the passport and receipts confirming the erroneous payment. This statement must be sent to travel@qatarrussia.ru

8.4. The refund amount will be equal to the amount of the service. The term for consideration of the Application and the refund starts to be calculated from the moment the Service Provider receives the Application and is calculated in business days excluding holidays/weekends.

 

9. Delivery and acceptance of services

9.1. The Service Provider shall forward to the Client the Service Delivery Report in the form provided by the Service Provider within 5 (five) business days from the date of service delivery according to the order.

9.2. The Client shall sign the Service Delivery Report within 3 (three) business days or send a reasoned refusal to sign the Report. If the Client has not sent the signed Report or a reasoned refusal to the Service Provider within the specified period, the Report is considered signed by the Client and services delivered in full and with proper quality.

9.3. Services under the Agreement are deemed delivered by the Service Provider and accepted by the Client in full without Client's comment once the Parties sign the Service Delivery Report.

 

10. Personal data

10.1. The personal data of the Client as well as the minor named in the order (if applicable) may include the surname, first name, patronymic, year, month, date of birth, passport data or other identity document data, postal address, residence/registration address, foreign passport data (number, validity, nationality), telephone numbers, e-mails, health information (if applicable) and other information provided by the Client freely, willingly and in his own interest.

10.2. Any processing of the Client's personal data (including collection, recording, systematisation, accumulation, storage, clarification (updating, modification), extraction, use, depersonalization, blocking, deletion, destruction) is carried out in the Russian Federation and regulated by Federal Law No. 152-FZ dated July 27, 2006 "On Personal Data" and by the applicable rules and requirements of regulatory acts on personal data protection.

10.3. The Client hereby consents to the processing of the Client's personal data by the Service Provider, its employees and other representatives of the Service Provider (third parties), as well as the personal data of the minor specified in the order, on whose behalf the Client acts as a legal representative (if applicable), including special personal data for the purposes of conclusion and execution of this Agreement, checking the quality of services, payment of services, for storage of information on cooperation and maintaining document flow, as well as for the purpose of the Service Provider to process personal data on the Client. The Service Provider shall be guided by the principles of personal data minimization and depersonalization (if applicable) when processing personal data of the Client as well as of the minor named in the order (if applicable).

10.4. The Client hereby grants the Service Provider the right to process all personal data (including special personal data) of the Client and the minor specified in the order (if applicable), including their collection, recording, systematisation, accumulation, storage, clarification (updating, change), extraction, use, anonymization, blocking, deletion, destruction, transfer (including cross-border transfer of personal data). The Service Provider shall be entitled to process the Client's personal data, special personal data by including them in lists and entering them into the Service Provider's electronic databases.

10.5. The Service Provider shall have the right, in the performance of its obligations under this Agreement, to transmit the Client's personal data as well as special personal data to any authorities, organizations and institutions, and to obtain from these authorities, organizations and institutions data on the Client.

10.6. The Client shall have the right to apply to the Service Provider in writing and obtain information about the name or full name of the persons processing the personal data of the Client and the minor named in the order (if applicable) as well as on the intended or actual transfer (including cross-border) to third parties.

10.7. The Client may at any time unilaterally withdraw their consent to the processing of their personal data and the data of the minor referred to in the order (if applicable), by sending a written notice, which can be sent to the Service Provider by registered mail with delivery confirmation to: 105318, Moscow, Shcherbakovskaya street, 3, floor 6, room № 38a/office 611.1.

10.8. This consent to the processing of personal data is given by the Client at the time of signing the Agreement and shall be valid for the duration of this Agreement and until the Service Provider has fulfilled its obligations under the laws of the Russian Federation.

 

11. Liability of the Parties

11.1. The Parties shall be liable for any failure to fulfill or improper fulfillment of their obligations hereunder according to applicable Russian laws and any terms and conditions of this Agreement.

11.2. The liability of the Service Provider to the Client is limited to the cost of services delivered, as specified in the orders and/ or other addenda to the Agreement.

11.3. The Service Provider shall not be liable for any damage inflicted on the Client through his/her fault and/or the initiative.

11.4. The Service Provider shall not be liable for services delivered falling short of Client’s unreasonable expectations and subjective assessment.

11.5. The Service Provider shall not be liable for failure to comply with the Agreement for reasons beyond its control, shall not return the full or partial cost of services hereunder, and shall not compensate for moral damage, including for:

  • supply of false information and/or documents by the Client;
  • non-compliance of the Client's documents with the established requirements;
  • loss and damage to travel documents;
  • actions of consular, customs and immigration services, including the refusal of a foreign country to issue the Client entry visas to the country of destination, delays in the examination of documents by consulates of foreign countries, refusal of entry or a decision to ban the Client from entering the country of destination, etc;
  • any issues raised by the authenticity of Client’s documents submitted for service arrangements under this Agreement (passport, certificate, power of attorney, etc.) and the Service provider is not liable for the consequences that may ensue;
  • any challenges, difficulties, and consequences arising for the Client or its family members in case of loss of passports;
  • for possible damages caused to the Client by the Operators;
  • in case of changes in the price policy of the Operators, change of tariffs for the booked services;
  • in case the Client independently changes some elements of the program (excursion program, transfer, place and accommodation, untimely arrival at the gathering place, etc.), which caused additional costs on the part of the Client;
  • services delivered falling short of Client’s unreasonable expectations and his subjective assessment.

11.6. Ignorance of the laws or customs of the country of residence shall not exempt the Client from liability in the event of a breach thereof under the applicable law.

11.7. The Service Provider shall not be liable for any injury, death, loss, damage, costs or other claims for compensation and any fees, including legal fees arising from the Client concerning this Agreement or pertaining to the performance or non-performance of services, unless it has been proven that this was caused by recklessness, gross negligence or willful misconduct of the Service Provider or its staff and partners.

11.8. The Service Provider shall not be liable, and the Client relieves the Service Provider of any responsibility whatsoever for the consequences of any delay or any losses incurred by the Client as a result of any delay, action, or omission of any third party. Client shall assume all responsibility, including financial, for any actions or decisions taken by them in using the outcome of services as well as assume liability for compliance with the laws of the country of residence.

 

12. Force Majeure

12.1. The Parties shall be exempted from liability for failure to fulfill obligations or improper fulfillment of their obligations under this Agreement if they show this was the result of force majeure circumstances, including military actions, acts of God, government decrees or orders of state bodies, and other circumstances beyond the Parties’ control. The Parties shall not be liable in cases where the fulfillment of obligations by the Parties under this Agreement is impossible due to changes of any nature affecting Service Provider’s booking conditions as per the Client's order, beyond the Parties’ control, including in terms of changing information about:

  • entry/exit rules for a destination country, basic documents for entering and leaving a destination country;
  • customs, border, medical, sanitary-epidemiological, and other regulations (to the extent necessary for a trip).

12.2. The Parties shall immediately notify each other about the occurrence of force majeure circumstances, but no later than 3 (three) business days since the informing Party learned about their occurrence.

12.3. Such notifications may be sent by the Parties to the contacts specified in the Details hereof via electronic or other communication means allowing the Parties to determine a sender and recipient, dispatch and receipt of information (documents).

12.4. If force majeure circumstances continue for more than three months, the Parties may decide (without mutual claims) to terminate or suspend the Agreement.

 

13. Dispute resolution

13.1. In concluding, performing and terminating this Agreement, the Parties shall be governed by the applicable laws of the Russian Federation.

13.2. In the event of any dispute or disagreement arising out of the Agreement the Parties shall promptly resolve them through negotiations.

13.3. For disputes not settled through negotiations, pre-court dispute resolution shall be applied. Then the Party feeling that any of its rights have been violated shall file a claim against the other Party setting out its requirements. The claim is sent by e-mail and at the same time sent by registered letter via regular mail with delivery confirmation. A claim shall be considered received on the date it has been e-mailed with delivery confirmation and 'read' confirmation by the addressee. A claim, including claims for elimination of deficiencies of the service provided, repeated provision of the service, shall be 10 (ten) calendar days of its receipt. The Service Provider shall decide whether to comply with the Client's requirements within the stipulated time limit. A response to claim is sent by e-mail (with delivery confirmation and 'read' confirmation by the addressee) and at the same time sent by registered mail via regular mail with delivery confirmation. Giving the feedback to the Client, the Service Provider shall notify the Client of the decision to satisfy or not to satisfy the Client's reclamations stated in the claim.

13.4. If claims are not met (fully or partially) within the reasonable time fixed in a claim, the Party feeling that any of its rights have been violated shall be entitled to apply to the Russian competent court. The applicable law in resolving disputes is the substantive and procedural law of the Russian Federation.

 

14. Agreement period and termination procedure

14.1. The Agreement is a public offer and enters into force from the moment the Parties complete the order by e-mail and means that the Client is provided with complete and sufficient information to book services and full agreement with the terms (conditions) of booking and the provisions of the relevant order and this Agreement. The Agreement is valid until the services are delivered as per the order.

14.2. The Agreement may be canceled before maturity by agreement of the Parties and unilateral rejection by one of the Parties. The Service Provider is entitled to reject the Agreement at any time with no reasons by notifying the Client via e-mail address indicated in the order 10 (ten) business days in advance.

14.3. In cases where at the Agreement expiry date there are pending settlements between the Parties or other unfulfilled obligations of the Parties under the Agreement, the Agreement shall remain in effect until the proper fulfillment of such pending obligations or until another moment agreed by the Parties.

 

15. Final provisions

15.1. It is agreed by the Parties that they will use e-mail in concluding and executing this Agreement. Letters, documents sent from the Service Provider's domain @qatarrussia.ru will be recognized by the Parties sent by the Service Provider, and from the Client's email address specified in the order as sent by the Client. To verify the authority of the parties, collect necessary information, the Parties exchange scanned documents by e-mail guaranteeing the authenticity of scanned documents and that the Party sending scanned copies can provide an original document. Original documents shall be exchanged within 5 (five) business days of exchange of scanned copies.

15.2. It is agreed by the Parties that documents sent by authorized persons’ e-mails specified in the order are equal to paper documents signed by the Parties. When a Party requests a paper version of a document sent by authorized person’s e-mail specified in the order, the other Party shall provide such a document within 5 (five) business days of receipt of the request.

15.3. Neither Party to the Agreement can transfer its rights and obligations hereunder to third parties in any way without the prior written consent of the other Party.

15.4. All matters not covered in this Agreement shall be governed by the applicable laws of the Russian Federation.

15.5. The Service Provider can amend the Agreement posted on the Website at any time. The Agreement is modified by the Service Provider publishing a new version of the Agreement on the Website, indicating the date of the updated version.

 

16. Contact details

Qatar-Russia Experience, Limited Liability Company
OGRN 1207700363727
INN/KPP 9719008245 / 771901001
Legal address: Office 611.1, Part of Room # 38a, suite I, 6th Floor, 3 Shcherbakovskaya St., Moscow,105318
Post address: Office 12, Suite III, 1st Floor, 6/1 unit 2, Sretenskiy Boulevard, Moscow, 101000
e-mail: travel@qatarrussia.ru
Business account WhatsApp: +7 (968) 476 20 26